IDANCE YOGA & FITNESS STUDIO

This yoga and fitness studio offers a variety of classes suitable for different skill levels, with particular commendation for the instructors' quality, especially Carmen Karmen for beginners. However, recent events related to the closure of their Tanjong Pagar branch have raised concerns about communication and customer service. Members reported receiving late shutdown notices and experiencing inconveniences with class cancellations and location issues. The studio's management has been criticized for not providing adequate support for those affected by the branch's closure. Despite these frustrations, some customers found the resolution regarding membership credits fair. The studio may benefit from improving communication and customer experience practices to enhance overall satisfaction.

• High-quality instructors, particularly praised for beginner classes.
• Fair handling of extended credits for class cancellations.
• Decent overall service experience reported by some customers.

• Poor communication regarding the shutdown of the Tanjong Pagar branch.
• Inconvenient class cancellations and mix-ups regarding class schedules.
• Difficulty for new customers to locate the studio due to misleading directions.