ONYX WICKER PARK

• Alex H.July 2026

  Onyx is the best reformer pilates studio I’ve ever been to. The heated element is such a game changer. Coaches CJ and Liz are the best - love their energy!

• Rayona R.June 2026

  First things first Liz was AMAZING! She was a great coach and soooo patient with the group. She encouraged us to keep going as first time pilates girls! The atmosphere was everything and the music selection was great! Thank you Lizzzz!!!

• Hannah L.April 2026

  Super disappointed with the customer service here. My friend and I purchased the new member 2-class deal and were really excited to try the studio. I had arrived for our scheduled class, but my friend’s car broke down in the middle of Milwaukee Ave right in front of the studio, so I ran out to help her. The staff was aware of what was happening and told me at the time that it was no problem and that we could of course reschedule given the situation. I contacted the studio multiple times to reschedule but did not receive a reply to successfully do so. I also emailed and called the studio. They have a really strict policy that says you must take BOTH of the classes within 14 days of purchase, which is already difficult for the average person to accommodate, but especially given the situation we were in, I figured they would be more flexible. The "must use within 14 days of purchase" policy feels unnecessarily rigid and unreasonable. For a studio trying to attract new local customers, refusing to honor even one of the classes under the circumstances we ran into with is illogical and showed very little flexibility or empathy. Also why does it matter when you take the classes if you already paid for them? Feels like a trap. *Revised to add photo of text thread

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