TRUE YOGA FITNESS桃園會館

The studio offers a comfortable and inviting atmosphere, highlighted by clean facilities and a pleasant environment enhanced with essential oils. The staff, particularly customer service representatives, are noted for their friendliness and professionalism. However, there are significant concerns regarding the scheduling and variety of classes available, with members expressing dissatisfaction about inflexible class timings and the upsetting cancellation policies. Additionally, fluctuations in instructor quality have been reported, leading to an overall decline in member satisfaction compared to previous experiences. Attention to member feedback appears lacking, which may affect retention. While the studio maintains some strengths in customer service and environment, the class management leaves much to be desired.

• Friendly and professional staff
• Clean and comfortable environment
• Positive experiences from some personal trainers

• Ineffective class scheduling and flexibility
• Frequent cancellations and lack of communication
• Inconsistent quality of instructors